Diagnostic Data Indicating the ALignment of
Organizational Goals
D.I.A.L.O.G. is a
web-based evaluation instrument that can be administered in any organization to determine if your people are focused on a clear strategy and that everyone on staff is in alignment with what needs to be accomplished. This instrument measures the perceptions of the people within an organization using the
Baldrige Criteria for Performance Excellence.
These Criteria provide a
systems perspective for understanding performance management. They reflect validated, leading-edge management practices against which an organization can measure itself. With their acceptance nationally and internationally as the model for performance excellence, the Criteria represent a
common language for communication among organizations for sharing best practices.
“The key to success is to get out into the store and listen to what the associates have to say. It’s terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.”
—Sam Walton
The
D.I.A.L.O.G. Assessment focuses on seven major categories:
Leadership : Examines how senior executives guide the organization and how the organization addresses its responsibilities to the public and practices good citizenship.
Strategic Planning : Examines how the organization sets strategic directions and how it determines key action plans.
Customer and Market Focus : Examines how the organization determines requirements and expectations of customers and markets; builds relationships with customers; and acquires, satisfies, and retains customers.
Measurement, Analysis, and Knowledge Management : Examines the management, effective use, analysis, and improvement of data and information to support key organization processes and the organization’s performance management system.
Human Resource Focus : Examines how the organization enables its workforce to develop its full potential and how the workforce is aligned with the organization’s objectives.
Process Management : Examines aspects of how key production, delivery, and support processes are designed, managed, and improved.
Business Results : Examines the organization’s performance and improvement in its key business areas: customer satisfaction, financial and marketplace performance, human resources, supplier and partner performance, operational performance, and governance and social responsibility. The category also examines how the organization performs relative to competitors.
Business Vitality clients receive a
detailed analysis of the data, greater insight into their organization, plus identification of possible disconnects between departments. From this you can easily determine
actions that need to be taken now (e.g, a strategic planning process, people development, and/or process improvement work). The tool can also serve as a benchmark for future development.
Call or email us today to arrange an initial consultation.
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